How to Say "No" to Your Boss Without Arousing Hostility
Dear Friend,
It’s a common problem: you have several bosses
and they all want you to finish their priorities first. [Or one boss who acts like all your projects are equally urgent]. You want to excel, but short of cloning yourself,
you cannot finish every task immediately.
How do you say no without arousing hostility in your boss?
The Commit-to-Commit strategy
You solve the problem by using the commit-to-commit strategy.
When you commit to commit, you don't answer a request
with just a simple Yes or No. Instead, you communicate with her
to manage your commitments effectively.
Here’s the 3 step Commit-to-Commit strategy:
Boss: Can you update the website?
Step 1
Immediately Agree to the Priority
This relaxes her because you are not showing resistance.
You: Absolutely.
Step 2
Take Control of the Conversation
Next, you take control of the conversation by asking questions.
Your goal is to determine all the tasks involved and
when they must be completed by. This way, you create a hierarchy of priorities.
This is also a good time to clarify her expectations for the project.
You: Absolutely. So I can organize myself, which items
in the project are the most urgent?
Boss: We need to code the site so customers can pay online
right away. I need that done today. The new staff bios can wait
until the end of the week.
Step 3
Negotiate for Time
Now you negotiate for time so that you can realistically
accommodate all your bosses and customers. You: Great. I’ll make the changes to the online payment section
right away. Would it be okay if I completed the bios by Monday?
This will give me time to collect photos from several employees.
Boss: Yes, that’s fine. Thank you for being organized.
You can use the commit-to-commit strategy to relieve your stress
and build your reputation as a proactive leader at work.
I'll talk to you again soon.
Your friend,
Lisa B.
|
