A Magical Phrase That Erases Conflict

Dear Friend,

        Generally, I don't like quick fix advice, but there is a magical phrase that will erase conflict if you are genuine when you use it.

       I read it over the holidays...a simple piece of advice that said, 'When you've upset someone, don't justify yourself or argue. Simply say, 'I'm so sorry I upset you. Would you forgive me?'

       I had occasion to use it, too. I upset my sister at Christmas, and it really was my fault.

       Normally with my sister I'm a little stubborn. I like to explain myself if I've made a mistake, or tell her she's overreacting. But this time I didn't. I just said, 'I'm so sorry I upset you ...and I love you so much. Will you forgive me?'

       After a little while she wanted to hear my explanation. I didn't have to force it on her, and she understood. The next time you upset someone, try this approach. It's honest, and at the very least,
the person you're dealing with will appreciate it.

I'll talk to you again soon.

Your friend,
Lisa B.